If you have already been in mail order before having a webshop, orders will also have arrived by other means - phone, fax and ordinary snail mail. This is the part of mail order management with which you are perhaps most likely to be already familiar. We would remind you that the image you convey to your customers is all-important - they need to feel that your mail order business is well-managed and well-established. For example, you need to be aware that customers are not impressed by a fax number that is the same as your telephone number. It may not be necessary to have an actual fax machine because you can use fax software on your PC, although bear in mind that fax does not work over broadband - thus you will need your phone connection for this